Articles

IA y Machine Learning: Contact Centers Empáticos

Mientras que el mercado del Machine Learning crece  de los U$D 8.43 billones de dólares en 2019 a un proyectado de U$D 226,92 billones en 2027 según Fortune Business Insights la inteligencia artificial sigue escalando aceleradamente múltiples usos. Junto con la pandemia que sigue asolando a...

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Click-to-Call: your contact center on the web

It’s been said over and over again. The pandemic has accelerated technological transformations across the entire globe. And we can dare to say that this is just the beginning of a grand process that will permanently change group dynamics, processes, commerce and people. Global commerce is...

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Click-to-Call: tu contact center en la web.

Ya se ha dicho hasta el cansancio. La pandemia ha acelerado las transformaciones tecnológicas en todo el globo. Y podemos aventurar que esto es sólo el principio de un gran proceso que cambiará permanentemente las dinámicas grupales, los procesos, el comercio y a las personas. El...

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Is SMS Messaging Dying?

SMS (Short Message Service) is about to turn 30. According to Wikipedia “the first commercial SMS message was sent on Vodafone’s GSM network on December 3rd, 1992 through a computer in the USA and it read “Merry_ Christmas””. In these almost 30 years of life and...

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Interview with Amit Bhayani, co-founder of Telestax.

Amit Bhayani is the co-founder of Telestax and the company’s VP of Application Development. Since 2018 Eolos is the world partner of Telestax’s on-premise solutions. In this interview we speak with Telestax’s co-founder about  the future of technology and of Telestax’s platforms.   [embed]https://www.youtube.com/watch?v=2N53l-4qy5k&feature=youtu.be[/embed]...

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Microservices and CpaaS

In a world of constant technological change where consumers are continuously modifying the way they interact with their devices, it’s indispensable to count on a platform capable of adapting to those changes. It’s for this purpose that we have microservices and CPaaS (Communication Platform as...

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