Author: Gabriel

AI and Machine Learning: Empathetic Contact Centers

As the Machine Learning market grows from $8.43 billion in 2019 to a projected $226.92 billion in 2027 according to Fortune Business Insights, AI continues to accelerate its growth for an expanding variety of applications. The pandemic that is currently devastating international markets has also given...

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IA y Machine Learning: Contact Centers Empáticos

Mientras que el mercado del Machine Learning crece  de los U$D 8.43 billones de dólares en 2019 a un proyectado de U$D 226,92 billones en 2027 según Fortune Business Insights la inteligencia artificial sigue escalando aceleradamente múltiples usos. Junto con la pandemia que sigue asolando a...

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Click-to-Call: your contact center on the web

It’s been said over and over again. The pandemic has accelerated technological transformations across the entire globe. And we can dare to say that this is just the beginning of a grand process that will permanently change group dynamics, processes, commerce and people. Global commerce is...

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Click-to-Call: tu contact center en la web.

Ya se ha dicho hasta el cansancio. La pandemia ha acelerado las transformaciones tecnológicas en todo el globo. Y podemos aventurar que esto es sólo el principio de un gran proceso que cambiará permanentemente las dinámicas grupales, los procesos, el comercio y a las personas. El...

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Is SMS Messaging Dying?

SMS (Short Message Service) is about to turn 30. According to Wikipedia “the first commercial SMS message was sent on Vodafone’s GSM network on December 3rd, 1992 through a computer in the USA and it read “Merry_ Christmas””. In these almost 30 years of life and...

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