Blog

Learn about telecommunications, software and productivity tools.

API Rest: Managing the Contact Center from the CRM

The virtualization of processes continues to pose creative challenges to technology departments. Companies are increasingly demanding a Customer Center vision fueled by the rhythm of online business. Omnichannel and client success is central for the survival of a business. Today our clients demand greater integration between...

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AI and Machine Learning: Empathetic Contact Centers

As the Machine Learning market grows from $8.43 billion in 2019 to a projected $226.92 billion in 2027 according to Fortune Business Insights, AI continues to accelerate its growth for an expanding variety of applications. The pandemic that is currently devastating international markets has also given...

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Click-to-Call: your contact center on the web

It’s been said over and over again. The pandemic has accelerated technological transformations across the entire globe. And we can dare to say that this is just the beginning of a grand process that will permanently change group dynamics, processes, commerce and people. Global commerce is...

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Is SMS Messaging Dying?

SMS (Short Message Service) is about to turn 30. According to Wikipedia “the first commercial SMS message was sent on Vodafone’s GSM network on December 3rd, 1992 through a computer in the USA and it read “Merry_ Christmas””. In these almost 30 years of life and...

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Interview with Amit Bhayani, co-founder of Telestax.

Amit Bhayani is the co-founder of Telestax and the company’s VP of Application Development. Since 2018 Eolos is the world partner of Telestax’s on-premise solutions. In this interview we speak with Telestax’s co-founder about  the future of technology and of Telestax’s platforms.   [embed]https://www.youtube.com/watch?v=2N53l-4qy5k&feature=youtu.be[/embed]...

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Microservices and CpaaS

In a world of constant technological change where consumers are continuously modifying the way they interact with their devices, it’s indispensable to count on a platform capable of adapting to those changes. It’s for this purpose that we have microservices and CPaaS (Communication Platform as...

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