WHY HAVING AN OMNICHANNEL COMMUNICATION PLATFORM? Having an omnichannel platform provides customers with a seamless experience across all communication channels. It allows customers to access information on various channels, such as websites, CRM, social networks, and more. Additionally, customers can communicate with customer service representatives on different channels...
Read MoreThe virtualization of processes continues to pose creative challenges to technology departments. Companies are increasingly demanding a Customer Center vision fueled by the rhythm of online business. Omnichannel and client success is central for the survival of a business. Today our clients demand greater integration between...
Read MoreIn 2020 Reuters published a survey affirming that in 2021 the number of organizations working 100% remotely will double (see note) due to the effects of the pandemic. This applies to countries such as the U.S.A. where a large proportion of the population has already...
Read MoreAs the Machine Learning market grows from $8.43 billion in 2019 to a projected $226.92 billion in 2027 according to Fortune Business Insights, AI continues to accelerate its growth for an expanding variety of applications. The pandemic that is currently devastating international markets has also given...
Read MoreIt’s been said over and over again. The pandemic has accelerated technological transformations across the entire globe. And we can dare to say that this is just the beginning of a grand process that will permanently change group dynamics, processes, commerce and people. Global commerce is...
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