Integral Telephony Solution
THE ISSUE
Each of the 7 locations owned by the Group had an analog telephone exchange that did not deliver the solutions they needed for their clients.
PROPOSAL
We proposed a migration to IP Telephony with contact center capacity and telephony unification of all sites for connectivity.
SOLUTION
The different sites were migrated, including the migration from digital frame to IP frame allowing for the virtualization of equipment for failover.
RESULTS
Upon its execution, the combined Contact Center-Telephony solution allows the Group to serve its members quickly, obtaining turnaround and communication time metrics amongst all its facilities for swift resolution of member queries.
Hotline phones were also installed in each facility, allowing for direct access to company associates for troubleshooting.